Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and safe for everyone. We take a practical approach to player protection, offering clear account controls and easy access to support so customers can manage their play and get help if they need it.

Player protection principles

We put player safety first by making responsible gambling tools visible, easy to use and simple to change. We monitor accounts for signs of risky behaviour and act where necessary to protect customers. Our approach is to support controlled play, to respect customer choices and to direct anyone who needs help to professional services.

Activity-control tools

You can manage your account at any time using the following controls in your account settings:

Deposit limits

Set daily, weekly and monthly deposit limits to suit your budget. Available ranges include daily limits from £10 - £500, weekly limits from £50 - £2,000 and monthly limits from £100 - £10,000. Limits take effect immediately and can be reduced at any time; increases apply after a short cooling-off period.

Loss and staking limits

Loss limits can be applied per day, week or month to cap how much you can lose. You can also set maximum stake limits per bet or per session to control spending and exposure.

Timeouts and account breaks

Temporary account breaks are available for short-term control. Options include 24 hours, 7 days, 30 days or up to 6 months. During a timeout the account is blocked for play and deposits.

Self-exclusion

For longer-term protection you can choose self-exclusion for periods such as 6 months, 1 year, 2 years, 3 years, 4 years, 5 years, 10 years or indefinitely. While self-excluded, access to the account is suspended and promotional contact is stopped. Reinstating an indefinite exclusion requires contact with our support team and verification measures.

Signs of problematic behaviour

Watch for changes in play that may indicate a problem - increased deposits or losses, chasing losses, playing for longer than intended, borrowing money to play, or neglecting work or relationships because of gambling. If you notice these signs in yourself or someone you know, consider using the controls above and seek support.

Tips for maintaining control

Set deposit and loss limits before you play, use timeouts if sessions run long, stick to a pre-planned budget and avoid gambling when stressed or under the influence. Treat gambling as a form of paid entertainment and not as a way to make money.

Professional help and support organisations

If you need further support please contact recognised organisations such as BeGambleAware, GamCare, the National Problem Gambling Clinic, Gamblers Anonymous or register with GAMSTOP for cross-operator self-exclusion. For immediate emotional support you can contact Samaritans. These organisations provide free and confidential help, practical advice and treatment options.