Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal data when you register, play or interact with Stake Casino. We take your privacy seriously and set out below what information we may process, why we do it and how you can manage your data.
Types of data we collect
Personal data
We collect information you provide when creating an account or contacting support, including name, date of birth, address, email, phone number and identity documents where required for verification. We also record account credentials and any communication you send to us.
Technical data
We collect device and connection data such as IP address, browser type, device identifiers, operating system, and location data derived from your IP. Technical data also covers session information and error logs required to maintain and secure the service.
Transactional data
This includes deposits, withdrawals, transaction dates and amounts, payment method details, bet and play history, currencies used and records of promotions and bonuses applied to your account. We also store support interactions and any disputes or compliance notes.
How we use your information
We use data to create and manage your account, verify identity, process payments, prevent fraud and money laundering, and meet our legal obligations. Data is also used to operate and improve our services, handle customer support requests and, where you consent, to send service updates or promotional messages. We aim to limit processing to what is necessary for these purposes.
Data protection and storage
We protect information using industry-standard security measures, including encryption and access controls. Data is stored on secure servers and subject to regular security reviews. We retain personal data only for as long as needed to fulfil the purposes set out here or to comply with legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences and analyse site usage. Third-party analytics and advertising partners may place cookies to help us understand site performance and personalise content. You can manage cookies through your browser settings or via our cookie preferences tool.
User rights
You have rights to access, correct and request deletion of your personal data, to restrict or object to processing, and to request data portability where applicable. You may withdraw consent to marketing at any time. To exercise your rights, contact us as described below. We may ask for ID to verify requests and protect your account.
Access, correction and deletion of data
To request access, correction or deletion, contact [email protected]. We aim to respond promptly and will explain any information we need to verify your identity. Certain records may be retained where required by law or for legitimate business purposes.
Information sharing and third parties
We share data with payment processors, identity verification and fraud prevention providers, hosting and analytics partners and other service providers who act on our behalf. We may disclose information to comply with legal obligations or to protect our rights. Aggregated and anonymised data may be shared for business purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you via your registered contact details. Please review this page periodically to stay informed about how we handle your personal data.